RETURN POLICY

PURCHASES DURING SALE EVENTS 
All orders are final and items cannot be returned for a refund. 
Any items purchased with a discount of 50% or higher are final sales and cannot be returned for exchange or refund.  

Returns 
Our Returns policy lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange unless a product is faulty. 
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

As our Returns Hub is based in Laredo, Texas, you will be liable to pay all shipping costs for returning the goods back to us. If you are exchanging a pair of shoes for a different size, color or style, we will send the new shipment back to you with pre-paid customs duties. 

If 14 days have gone by since you received your order, unfortunately, we cannot accept a return unless a product is faulty.  

 
Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund for the cost of your shoes will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 working days. 
 
Exchanges 
We offer exchanges on all items as we understand sometimes the shoe doesn't always fit. If you wish to exchange for an item of higher or lower value, you will need to be charged/credited accordingly. 
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund because an item is faulty or damaged, the cost of return shipping will be refunded back to you. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you have any questions, feel free to email info@vivenusfashion.com.